Communicating well at work often starts with listening. But it also means understanding the components of communication and their influence on it. These are all elements that allow you to develop lasting and productive relationships with your management, your team, your colleagues... by helping to generate feedback, action and even inspiration. Communicating well means working better together. Discover who you are as a communicator and the practical tools that will help you communicate more clearly and fluidly. Effective communication contributes to the achievement of your objectives, the prevalence of your ideas and your professional credibility.
Duration
2 days
Schedule
See training dates for details
Regular fee
$945
Preferential fee
A preferential rate is offered to public institutions, to members of certain professional organizations as well as to companies that do a certain amount of business with Technologia. To know more, please read the "Registration and rates" section on our FAQ page. Please note that preferential rates are not available for online training courses. Discounts cannot be combined with other offers.
$850
Objectives of the training
To provide the skills and knowledge needed to identify the various components of communication in order become a better communicator, and thereby ensure more effective and pleasant discussions.Targeted audience
Any audience.Prerequisite
None.Trainers
Course architecture
Communicating is natural, isn't it? Yes, as far as basic needs are concerned... but to communicate effectively in sometimes complex situations, specific to the professional environment, it requires practice, a good knowledge of all the aspects to be taken into account and the mastery of specific techniques. Especially since communication in the workplace has its own objectives.
Communicating is first and foremost about interacting: with colleagues, teams and managers. Being able to identify your communication style and that of others will have an impact on your deliverables (in the broadest sense) and possibly on the business objectives (of your department or even the organization).
Communicating is first and foremost about interacting: with colleagues, teams and managers. Being able to identify your communication style and that of others will have an impact on your deliverables (in the broadest sense) and possibly on the business objectives (of your department or even the organization).
Importance of identifying the components of communication
Become aware of the elements of communication.
- Sender and receiver - predispositions and influencing factors
- Listening - hearing and understanding through filters
- Media - the different modes of human communication
- Feedback - reception, understanding, interaction
Evaluate our position in this context.
Establish corrective measures.
Become aware of the elements of communication.
- Sender and receiver - predispositions and influencing factors
- Listening - hearing and understanding through filters
- Media - the different modes of human communication
- Feedback - reception, understanding, interaction
Evaluate our position in this context.
Establish corrective measures.
Knowing yourself to communicate better - What kind of communicator are you?
Depending on your nature you communicate in a certain way. Your communication style says a lot about you... A better knowledge of yourself allows you to refine your communication style.
Define what kind of communicator you are to maximize the chances of getting your ideas across and strengthen your credibility.
- Analytical (how), Direct (what), Amiable (who), Expressive (why): characteristics, modes of interaction, approaches to be favored according to the style of your interlocutor and yours.
- Knowing yourself better to increase your effectiveness and limit your biases.
Depending on your nature you communicate in a certain way. Your communication style says a lot about you... A better knowledge of yourself allows you to refine your communication style.
Define what kind of communicator you are to maximize the chances of getting your ideas across and strengthen your credibility.
- Analytical (how), Direct (what), Amiable (who), Expressive (why): characteristics, modes of interaction, approaches to be favored according to the style of your interlocutor and yours.
- Knowing yourself better to increase your effectiveness and limit your biases.
Communicating is listening
Rethinking active listening: beyond the fashionable effect, a relevant tool when you know how to use it and which goes beyond the verbal.
- Theoretical approach, Practical principles, Confusion and errors to avoid
- Levels of listening, from detachment to involvement
- Listening attitudes, from influence to the joint development of a solution
- Filters that hinder communication
- Reformulating to validate and reassure
- When not to use active listening
Questioning rather than assuming
Avoiding bias, interpretations and assumptions: the question as a tool for understanding.
- Closed/open, a question of context and personality
- Oriented
- Formulate your questioning to ensure a result
Rethinking active listening: beyond the fashionable effect, a relevant tool when you know how to use it and which goes beyond the verbal.
- Theoretical approach, Practical principles, Confusion and errors to avoid
- Levels of listening, from detachment to involvement
- Listening attitudes, from influence to the joint development of a solution
- Filters that hinder communication
- Reformulating to validate and reassure
- When not to use active listening
Questioning rather than assuming
Avoiding bias, interpretations and assumptions: the question as a tool for understanding.
- Closed/open, a question of context and personality
- Oriented
- Formulate your questioning to ensure a result
Communicating is giving and receiving feedback
To leave no room for feedback is to order. So how to encourage and take advantage of a feedback loop, while taking into account the hierarchical position of the two stakeholders.
Feedback on form:
- Implicit feedback or the expression of the unconscious through non-verbal and paraverbal
- Explicit feedback or conscious and articulated expression, written or oral (descriptive, experiential or inferential)
To leave no room for feedback is to order. So how to encourage and take advantage of a feedback loop, while taking into account the hierarchical position of the two stakeholders.
Feedback on form:
- Implicit feedback or the expression of the unconscious through non-verbal and paraverbal
- Explicit feedback or conscious and articulated expression, written or oral (descriptive, experiential or inferential)
Substantive feedback:
- Positive, often overlooked
- Corrective, less easy to give
- Positive, often overlooked
- Corrective, less easy to give
Practical approaches
Since part of communicating with others is through language, there are some techniques that need to be used.
- The power of "I
- The art of saying "no
Since part of communicating with others is through language, there are some techniques that need to be used.
- The power of "I
- The art of saying "no
Communicating even in conflict
Conflict is a necessary evil at home and in the office to bring about change. Conflict means conflict resolution.
- Collaborate - there are often many who are right
- Clarify - focus on needs and goals
- Understand - the other person's point of view has a place
- Break down - for easier resolution in stages
- Balance - everyone has to get something out of it
Conflict is a necessary evil at home and in the office to bring about change. Conflict means conflict resolution.
- Collaborate - there are often many who are right
- Clarify - focus on needs and goals
- Understand - the other person's point of view has a place
- Break down - for easier resolution in stages
- Balance - everyone has to get something out of it
Plan for efficiency
Limit spontaneity to focus on relevance.
- Objective, material, state of the art, agenda, style, context...
Limit spontaneity to focus on relevance.
- Objective, material, state of the art, agenda, style, context...
Private or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quoteDuration
2 days
Schedule
See training dates for details
Regular fee
$945
Preferential fee
A preferential rate is offered to public institutions, to members of certain professional organizations as well as to companies that do a certain amount of business with Technologia. To know more, please read the "Registration and rates" section on our FAQ page. Please note that preferential rates are not available for online training courses. Discounts cannot be combined with other offers.
$850
Private or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quote