Conflicts are part of the work environment. Suffering them is rarely productive, while anticipating them to defuse them can promote collaboration and productivity, and reduce frustration and stress. Equip yourself with the means and methods to intervene quickly and effectively by being able to identify the issues, adopt the right attitude according to your own personality/style, put in place the winning elements and give relevant feedback.
Duration
3 days
Schedule
See training dates for details
Regular fee
$945
Preferential fee
A preferential rate is offered to public institutions, to members of certain professional organizations as well as to companies that do a certain amount of business with Technologia. To know more, please read the "Registration and rates" section on our FAQ page. Please note that preferential rates are not available for online training courses. Discounts cannot be combined with other offers.
$850
Objectives of the training
To provide the knowledge and skills required to identify the origins of a conflict situation and take appropriate action to defuse it.Targeted audience
Any audience.Prerequisite
None.
Course architecture
- Attitudes towards conflict
- Identifying your response to conflict, and sensitive areas
- Discovering your own style for handling conflict
- How to remain calm before and during a conflict
- Five attitudes to adopt for constructive conflict
- Resilience during the conflict period
- The four stages of constructive engagement
- Listening with the purpose of understanding others: practical advice for active listening
- How to give effective feedback
- Eight destructive behaviour patterns
- Conflicts within a team: practical advice
- Issues related to virtual teams
Private or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
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